The Book of No
by Susan Newman PhD On every one of the many time management training programmes that I have delivered – over 100 – when exploring personal learning objectives, someone says they want to learn how to ‘Say No’. So it’s a big issue. The good news is that if you want to be able to say […]
Voice of Influence
by Judy Apps This is essential reading for anyone who wants to improve their verbal communication. It focuses on how to use the voice to influence powerfully and communicate effectively. We use our voice to communicate in many situations – in meetings, when makingpresentations, on the telephone, in one-to-one or group discussions. These are all opportunities […]
The Art of Connecting
by Claire Raines and Lara Ewing The subtitle of this book summarises what it’s about:- “How to overcome differences, build rapport and communicate effectively with anyone”. In the first chapter there is an introduction to four people who are Masters of Connection. The authors analyse what makes these people masters of connection. What the four […]
Words that Change Minds
by Shelle Rose Charvert I first came across this book when I was researching Influence. The contention of the book is that the words that people use tell us a great deal about their motivation and work traits. By asking certain questions you can find out their preferences. This information can be used in a […]
Clean Language – Revealing Metaphors and Opening Minds
by Wendy Sullivan and Judy Rees Words can be misinterpreted. Clean Language is a tool to help avoid misinterpretations. Clean language may be something very new to many of you. If you want to know more I highly recommend this book. It takes the reader through what clean language is, its purpose and how to use […]
How to talk to anyone – 92 little tricks for Big Success in Relationships
by Leil Lowndes This is a super book, short, readable and very practical. The book is split into several sections and each has a description and a “How to”. Some of the strategies you will be already doing, but there is enough in this book for everyone to find it useful. An example:- She suggests […]
6 Blind Elephants – Understanding Ourselves and Each Other
by Steve Andreas There are two books in this series and they are written to be read together, and in order, as the subheadings indicate: – Volume 1 – Fundamental Principles of Scope and Category Volume 2 – Applications and Explorations of Scope and Category. These are “weighty” titles and descriptions and reflect the content […]
In Sheep’s Clothing: Understanding and Dealing with Manipulative People
by George K. Simon Jr. This book focuses on explaining and exploring covert aggressive behaviour. Workplace conflict is on the rise according a CIPD research survey[1] in which employers confirm that the “scale of workplace conflict is remarkable”. Conflict is demonstrated by aggressive behaviour. Openly aggressive behaviour is overt and tangible and is therefore easy […]
Assertiveness at Work
by Ken and Kate Back “Being assertive does not compromise empathy” was the most useful learning made by a delegate attending a seminar I recently delivered, ‘Handling Challenging Conversations’. I’m cheered by this feedback, as it’s my experience – gained from delivering 100’s of courses that cover behaving assertively, managing conflict and dealing with challenging […]
Confidence Boosters – 10 Steps to Beating Self Doubt
by Martin Perry This book is for ‘anyone whose natural talent and abilities are hampered by self-doubt. Itprovides a clearly structured route to building confidence and self-esteem’ I highly recommend this book for several reasons. It’s very easy to read. Each chapter is short with a mix of layouts, font sizes. It’s visually interesting with […]